Terms and conditions

General Terms and Conditions of Business www.salleshotels.com


Address: Polígon Industrial PAEC, parcela 4. CP 17251 Calonge-Girona.

Contact: Tel. 972 65 23 63 Fax 972 65 06 70 e-mail: info@salleshotels.com

Registration details: Promotions Sagemar, S.A. is registered in the Company Register of Girona, Volume 660, Book 553, Folio 65, Page 9555.

Tax Id. No. (CIF): A-17155235


  1. Introduction

    The purpose of this document is to regulate the GENERAL TERMS AND CONDITIONS OF BUSINESS of SALLÉS HOTELS’ online booking services. The details of the company that owns the brand appear at the top of the document. The terms ‘You’ and ‘User’ are used here to refer to all individuals who for any reason access www.salleshotels.com (hereinafter referred to as the ‘Website’) or use the services provided on the site. By using these services, the user is fully and unreservedly accepting the validity of all of the General Terms and Conditions of Business included in the latest updated version of these General Terms and Conditions. As a Customer, you declare that you are of legal age and have sufficient legal capacity to be bound by SALLÉS HOTELS’ General Terms and Conditions of Business. SALLÉS HOTELS informs you that the procedures to obtain the services offered are those described in these General Terms and Conditions of Business, as well as any specific terms that are indicated on the screen during browsing, and, consequently, you declare that you understand and accept that such procedures are necessary for obtaining the services offered on the Website.

  2. Use of SALLÉS HOTELS’ online booking service

    2.1. Online Booking Service

    2.1.1. Online Booking Service: The purpose of this online service is to enable the booking of rooms in any of the hotels of Sallés Hotels. By using these services, the user is fully and unreservedly accepting the validity of all of the general terms and conditions included in the latest updated version of these general terms and conditions.

    2.1.2. Booking procedure: When using this service, the user will receive a confirmation email containing a booking reference number. This email serves as proof of booking and confirmation of acceptance. Check the voucher and confirmation to ensure that there are no misunderstandings. In the event of incorrect information or any unacceptable terms, contact us within 2 days of the confirmation.

    2.1.3. Guarantee and cancellation policy: Bookings made on this website are guaranteed by the credit card details provided by the user on the form. Failure to check in or cancellations made too late (within the 24 hours prior to the booking) will result in the credit card being automatically charged for one night’s accommodation and cancellation of the booking. Guarantee and cancellation policy of Sallés Hotel Cala del Pi during high season (15/07 - 25/08): Bookings made for 6 or more nights will be guaranteed by a charge of 25% of the total amount of the stay. Upon receipt of this payment, the customer will receive email confirmation of their booking. Cancellation of bookings between 7 days and 48 hours of the date of arrival will will result in a charge corresponding to 25% of the total amount of the stay. In the case of long stays, the confirmation deposit will not be returned. Cancellation of bookings up to 48 hours prior to the date of arrival will result in a charge of 100% of the total amount of the stay.

    To cancel a booking, our Bookings team will attend to you from Monday to Friday 9am-8pm and Saturdays 10am-3pm on 972 65 23 63 or you can visit the destination hotel itself 24 hours a day.

    2.1.4. Prices per room and night. The prices shown on our Website include VAT.

    2.2. Use of services. The user undertakes to use all services in accordance with the law, morality, good practice, public order and the provisions of these General Terms and Conditions of Business. Users may not, therefore, use the services for any purpose that is illegal and/or contrary to these General Terms and Conditions of Business, harmful to the rights and/or interests of third parties or damaging to the services, SALLÉS HOTELS and/or its image.

    2.3. System variability. SALLÉS HOTELS may, for greater flexibility and the benefit of users, unilaterally amend the services provided or the operating, technical and service usage conditions, at any time and without prior notice, by publishing these changes on this Website so that they can be made known to and accepted again by Customers. Similarly, in order to help improve the service and establish an optimum level of quality, which is SALLÉS HOTELS’ ultimate aim, users may suggest any amendments that they deem appropriate by contacting those responsible for the page through the email address info@salleshotels.com

    2.4. Hotel ratings. The hotel ratings shown are in accordance with the star system used in Spain and based on fulfilment of the various criteria that make up the official hotel classification system.

    2.5 Twin rooms / double rooms. As hotels usually have many more rooms with two beds than with a double bed, it is occasionally possible for guests to be assigned a twin room even though the booking is for a double room. If it is essential for the bed to be a double, we request that you inform us of this and we will make sure that the hotel receives this information. In many destinations and hotels, the double rooms have two single beds that can be pushed together to make a double bed.

    2.6 Bookings of ten or more people are group bookings. Discounts are usually available and the hotel may apply certain terms that will be made clear at the time of booking. Group bookings may not be divided into several smaller bookings. The hotel’s payment and cancellation terms for group bookings will be confirmed with each group booking request.

    2.7 Arrival and departure times. The arrival time is 2pm to 4pm at the latest. The obligatory departure time is 12 noon at the latest.

    2.8 Payment. Payment for bookings is made at the time of booking. Regardless of whether the vouchers have been issued or not, the bookings can be cancelled if payment has not been received or if the same customer has a payment pending for any other unrelated booking.

    2.9 Cancellations. Cancellations made more than 48 hours prior to the arrival date will incur a charge per person and destination. Cancellations made within the 48 hours prior to the arrival date are treated as a failure to check in and the amount corresponding to the first night will be charged. For practical purposes, 48 hours means before 6pm two days before the date of arrival. On the following morning, the hotel will automatically release rooms booked by customers who fail to check in on the arrival date. Cancellations made outside office hours should be sent directly to the hotel. For group bookings of 10 or more people, different cancellation terms, notified at the time of booking, will apply. We reserve the right to cancel bookings that, for appropriate reasons, we consider fraudulent.

    2.10 Discounts for children. Children under the age of two can stay free of charge in a cot unless otherwise indicated at the time of booking. The pricing policies applicable to children vary from hotel to hotel. The hotel may, upon departure, apply a breakfast surcharge for children aged 2 to 12 who do not pay for accommodation. Children who pay 50% of the price of adults have breakfast included. Children aged over 12 pay the same price as adults.

    The destination hotel must be informed of children aged under 18 travelling alone (or with friends of a similar age) before booking, and the hotel’s approval is required before confirmation. If the hotel is not notified in advance, it may refuse to accommodate children aged under 18 who appear without an accompanying adult.

    2.11 In the unlikely event that the hotel is unable to provide the accommodation booked, the customer accepts that the responsibility of the hotel is limited to finding similar accommodation and offering appropriate transportation to that new hotel. Sallés Hotels takes all necessary precautions to ensure that this does not occur so it is very rare. The Customer also accepts that notification in advance of hotel changes cannot be ensured. The hotel will accept no liability for any expense, loss or damage resulting from or related to relocation, since it has no control over such situations. If the Customer rejects a satisfactory alternative, it will be at his own risk.

    If the customer is not satisfied with any aspect of the new hotel, he MUST immediately inform the management of the establishment and give it the opportunity to correct the situation from the beginning.

  3. Protection of the personal data of users by SALLÉS HOTELS.

    In compliance with the provisions of Article 5 of Organic Law 15/1999 of 13 December concerning the Protection of Personal Data (hereinafter referred to as the ‘LOPD’), SALLÉS HOTELS informs you that the personal data that you provided us by completing an electronic registration form on our Website, as well as any data that SALLÉS HOTELS accesses as a result of browsing, consulting, requesting or contracting any service or product, or related to any transaction or operation carried out through the SALLÉS HOTELS Website, will be collected in a file owned by EROLES, S.A., at whose registered office (Polígono Industrial PAEC, Parcela 4 17251 Calonge, Girona) you may exercise your rights of access, correction, deletion and objection in relation to the processing of your personal data, under the terms and conditions provided for in the LOPD itself. Failure to complete the required fields that appear on any electronic registration form may result in SALLÉS HOTELS not being able to respond to your request. The purposes of the collection of personal data are those that are specifically indicated on each of the pages where the electronic registration form appears.

    In general, the personal data provided will be used to respond to enquiries and to provide information about new activities and special offers for the products and services of SALLÉS HOTELS. In this regard, your personal data may be segmented and processed to create market profiles for advertising purposes. In accordance with the provisions of Articles 11 and 34.e) of the LOPD, you expressly consent to your data being communicated, for the aforementioned purposes, by SALLÉS HOTELS to Group companies and to any country in the world, even those that do not offer a level of protection comparable to that of the LOPD. By accepting the provisions of this legal notice, you are considered to have been informed of the provisions of Article 27 of the LOPD regarding communication of the first transfer of data.

    Consent for the communication of personal data can be revoked at any time, although it will not have retroactive effects. If you have indicated your willingness to receive information via email when completing your information on the corresponding form, you also consent to us sending you commercial communications electronically in accordance with the Information Society and Electronic Commerce Services Act. In the event that you provide us with the personal data of third parties, in compliance with the provisions of Article 5.4. of the LOPD, you declare that you have previously informed those persons of the content of the data provided, its origin, the existence and purpose of the file containing their data, the recipients of the information, the possibility of exercising the rights of access, correction, deletion and objection and the identification information of SALLÉS HOTELS, under the terms and conditions established here. SALLÉS HOTELS undertakes to process your personal data in an absolutely confidential manner, using it exclusively for the purposes indicated.

    SALLÉS HOTELS informs you that it has implemented the necessary technical and organisational security measures to guarantee the security of your personal data and prevent alteration, loss and unauthorised processing and/or access, in view of the state of the technology, the nature of the data provided and the risks to which it is exposed, whether they arise from human action or from the physical or natural environment. All in accordance with the provisions of Article 9 of the LOPD and Royal Decree 994/1999 of 11 June, which approves the Regulation concerning security measures for automated files containing personal data.

  4. Right to amend the General Terms and Conditions of Business

    SALLÉS HOTELS reserves the right to amend unilaterally and without notice any of the matters included in these General Terms and Conditions of Business in the manner that it deems appropriate, informing users of the amendments made through the Website so that they can be made known to and accepted again by the users.

  5. Safeguarding the General Terms and Conditions of Business.

    If any of the stipulations of these General Terms and Conditions of Business were to be declared null and void, the other General Terms and Conditions will remain in force under the agreed terms. No stipulation in this contract in any way affects mandatory provisions regarding consumers. If you are not a consumer, you expressly waive your right of withdrawal.

  6. www.salleshotels.com and acceptance of the rules of use

    By using these online booking services, the user is consciously, fully and unreservedly accepting all of the clauses of the Website’s Rules of Use in the version published by SALLÉS HOTELS at the very moment that the user contracts the service. These rules of use complement the General Terms and Conditions in all matters that are not contrary to them. The user must, therefore, be aware of the importance of consulting the rules on this page prior to accessing and/or using these services.

    These terms and conditions will be governed by Spanish law, which will also be applicable for any eventualities that are not provided for in terms of interpretation, validity and execution. SALLÉS HOTELS and the User expressly waive the right of recourse to any other jurisdiction and agree to be bound by the rulings of the Law Courts serving the area in which SALLÉS HOTELS is located in the event of any dispute arising from the provision of the services covered by these General Terms and Conditions.

  7. Applicable law and competent jurisdiction

    These Rules of Use are governed by Spanish Law. For the resolution of any dispute that may arise with respect to validity, execution, fulfilment or total or partial cancellation, Sallés Hotels and the users expressly waive any other jurisdiction which may be applicable to them and agree to be subject to the competence of the Law Courts of Girona. This contract constitutes the full and complete expression of the agreement between Sallés Hotels and the user, and replaces all previous written and oral agreements, commitments, statements or declarations that may have existed between them.


    Pursuant to Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for online dispute resolution between the USER and the PROVIDER, without the need to resort to the courts of law, through the intervention of a third party, called a Dispute Resolution Body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties in order to reach an agreement, and may finally suggest and/or impose a solution to the dispute. Link to the ODR platform: http://ec.europa.eu/consumers/odr

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Or call us at +34 972 828 429 or write to us at hotelcpi@salleshotels.com

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